This website | Raleighnc.gov

A completely new and improved RaleighNC.gov launched on November 20, 2019. The effort spanned years, led by the Departments of Communications and Information Technology, working with all city departments. The city’s website is the main source of information about the city (as rated by 76% of residents in the 2020 community survey). The new site is a modern and useful web-based platform for promoting City services, improving community engagement, integrating third-party applications, and adhering to ADA best practices to ensure information is accessible to everyone.

The website project took place in three phases, over three years, with three external partners. In choosing the companies to collaborate with, the team evaluates all the requirements as well as the costs to deliver the best result.

  • Discovery of phase 1: The web team spent time with stakeholders and residents to gauge things like reactions to the current site, what works, critical success factors, and what they like about other websites. This was the foundation that led to the service-oriented approach (Partner: Net Tango, Louisville, KY)
  • Phase 2 infrastructure and architecture: In this phase, the team took all the learnings from Discovery and started building the structure of the new website, looking at how the information would be organized in a simple and easy to navigate way. This phase included system architecture design, configuration and implementation of a new Drupal 8 content management system to support the strategic vision. (Partner: Atlantic BT, Raleigh)
  • Development and launch of phase 3: Last year, the team worked long nights and long days, hand in hand with our partners at Aton, to bring the site to life. This phase included content strategy, content migration, cleaning up years and years of documents and pages, and finally, development, system integration and look and feel design. The team was able to halve the number of documents and pages before migrating to the new site. (Partner: Aten Design Group, Denver, CO)

As part of the final phase, the team held live “friendship sessions” with general residents as well as the city’s active adult program and digital connector program. The goal was to ensure the site was easy to navigate and to gather feedback on any issues that needed to be resolved for launch. As always, outside feedback has been incredibly valuable and has influenced significant changes to the site.

The final product is ready for “prime time!” The new site is service oriented; it’s about finding what you want, when you want it, however you approach it, from searching departments to browsing service categories to using the search tool.

Home page highlights:

  • Most Popular Services – These are primarily based on site traffic and will be featured for easy access;
  • Citywide News and Events – These can be filtered by service area when you click on this section;
  • Access to the municipal council – Information, contact details, possibility of petitioning, minutes and agendas
  • “My City Services” – A one-stop shop where you can simply enter your address and get information such as your CAC district, council representative, polling place, police station, etc.

The website also has a “Projects” section, where residents and business partners can get up-to-date information on all initiatives in all departments. The feature includes project history, contact details, budget, contractor (if applicable), phases, etc. .

The site lives on a new, simpler and faster content management system (Drupal 9). The City will continue to develop this platform with more tools and functionalities in the years to come. The visual design matches the new implementation of the City brand.

Once the new site is live, everyone is encouraged to explore and familiarize themselves with it. That said, visitors will have the option to return to the old website for four weeks to ease the transition. There will be a link on the new RaleighNC.gov home page to the old site, archive.raleighnc.gov. If you have any comments, please use the “Was this page helpful to you?” located at the bottom of each page. This will allow the team to organize all comments and ensure that comments from the community will be seen and appreciated.

The City has followed other leading municipalities and industry best practices along the journey, and is thrilled to offer our residents this website which can provide best in class communications for our vibrant community. and growing.

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