MSP tops JD Power’s ranking of the nation’s largest airports
Minneapolis-St. Paul International Airport finished atop JD Power’s latest passenger satisfaction survey of the nation’s largest airports, the market research firm announced Wednesday.
MSP ranks first in the “mega airport” category with a score of 800. It was followed closely by San Francisco International Airport at 796 and Detroit Wayne County Metropolitan Airport and John F International Airport. Kennedy, both at 791.
MSP ranked second to Detroit in the JD Power survey in 2019, the last year airport traffic was at a comparable level.
JD Power measures overall traveler satisfaction annually by surveying passengers about terminal facilities; airport arrival/departure; baggage claim; security check; baggage check-in/screening; and food, beverage and retail.
The latest Market Research study found that overall satisfaction was down 25 points on a 1,000-point scale as travelers encountered crowded terminals and fewer food and drink options.
“The combination of pent-up demand for air travel, nationwide labor shortages and steadily rising prices for everything from jet fuel to a bottle of water has created a scenario in which airports are extremely crowded and passengers are growing increasingly frustrated – and it’s likely until 2023,” Michael Taylor, head of travel intelligence at JD Power, said in a statement.
Mega airports are defined as those handling 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year.
Tampa International Airport ranks first among major airports with a score of 846. John Wayne Airport in Orange County, California (826) ranks second and Dallas Love Field (825) ranks second. third class.
Indianapolis International Airport ranks first among medium-sized airports with a score of 842. Pittsburgh International Airport (839) ranks second while Jacksonville International Airport (826) and Southwest Florida International (826) each tied for third.
Now in its 17th year, the study is based on 26,529 surveys completed by U.S. or Canadian residents who have traveled to at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) in the last 30 days.