Address issue on government website delays free COVID-19 test deliveries

AAn address issue on the United States Postal Service’s COVID-19 testing website has made it difficult for some people to order their free test kits.

Hours after its launch on Tuesday, the USPS website, which offers a free set of four tests per household, struggled to distinguish between addresses in multi-unit buildings.

The USPS told FOX5DC that it is seeing “very limited instances of addresses that are not registered as multi-unit buildings, which may cause difficulties in ordering COVID test kits.”

New York representative Carolyn Maloney suggested using the address the USPS has listed in its system.

“I am reviewing error message reports for people in multi-unit buildings such as apartments,” Maloney wrote on Twitter. “In the meantime, using this site to find out exactly how USPS listed your address has helped some people clear the error.”

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A reply to Maloney’s tweet mentioned another possible workaround.

“I had a problem until I put my entire condo address including my unit number on the first line and left the second line blank,” said user Jennifer Chartrand. from Twitter. “He wouldn’t accept it with the unit number on the 2nd line. I hope this helps you.”

The White House said the tests began shipping on Wednesday and could take seven to 12 days to ship once ordered.

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Free tests can also be ordered by calling the vaccines.gov hotline at 1-800-232-0233.

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